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1. The Nordstrom way to customer service excellence : the handbook for becoming the "Nordstrom" of your industry / Robert Spector, Patrick McCarthy. by Spector, Robert, 1947- Hoboken, N.J. : Wiley, c2012. Location Collection Call No. Status Due Date Hawaii State Library Business, Science & Technology 658.812 Sp Checked In           2. The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy. by Spector, Robert, 1947- Hoboken, N.J. : John Wiley & Sons, c2005. Location Collection Call No. Status Due Date Aiea Public Library Adult Nonfiction 658.812 No Checked In

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