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Protocol : the power of diplomacy and how to make it work for you / Capricia Penavic Marshall.

by Marshall, Capricia Penavic, 1964- author.

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New York, NY : Ecco, an imprint of HarperCollins Publishers, [2020]

Marshall, Capricia Penavic, 1964-

United States. Department of State. Office of the Chief of Protocol -- Officials and employees -- Biography.

Business etiquette.

Negotiation in business.

Interpersonal relations.

9780062844460 (hardcover) :

0062844466 (hardcover) :

xix, 424 pages ; 24 cm

The hidden superpower of protocol -- The etiquette advantage -- Cultural IQ : who in the world are you? -- Cultural IQ : who are they? -- Talk diplomacy to me : the language of persuasion -- The social network : diplomacy at play -- The power of place -- Rig the room -- Hunger games -- Secrets of a gift whisperer -- Keeping up appearances -- The mindset of diplomacy -- The ultimate checklist : extreme preparation -- The yoga of protocol -- Negotiating while female.

In her roles as chief of protocol for President Barack Obama and social secretary to President Bill Clinton and First Lady Hillary Clinton, Marshall not only bore witness to history, she facilitated it. If there is one thing that working at the highest levels of government for over two decades has taught Marshall, it is that there is power in detail and nuance-- the micro-moves that affect the macro-shifts. When seemingly minor aspects of an engagement go missing or awry, it alters the emotions and tenor of an exchange, setting up obstacles rather than paving a way forward. Here she brings us a master class in soft power, unveiling the complexity of human interactions and making the case that etiquette, cultural IQ, and a flexible mind-set matter now more than ever. -- adapted from jacket

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