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Item Information       Summary     More Content     More by this author     Stone, Douglas, 1958-     Subjects     Interpersonal communication.     Interpersonal communication -- Case studies.     Browse Catalog     by author:      Stone, Douglas, 1958-       by title:      Difficult conversati...         MARC Display

Difficult conversations [electronic resource] : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen. by Stone, Douglas, 1958- New York : Penguin Books, c2010. Subjects Interpersonal communication.   Interpersonal communication -- Case studies. Electronic Resource http://hawaii.lib.overdrive.com/ContentDetails.htm?ID=F48A4CB6-CF07-4515-BFB1-547DE447C951 This title is available online; click here to access Electronic Resource http://images.contentreserve.com/ImageType-100/1523-1/{9B60334D-0DB6-4347-ABCC-708F2794F881}Img100.jpg Electronic Resource http://images.contentreserve.com/ImageType-100/1523-1/{F48A4CB6-CF07-4515-BFB1-547DE447C951}Img100.jpg ISBN:  9781101496749 (electronic bk.) 1101496746 (electronic bk.) 9781101496763 (electronic bk.) 1101496762 (electronic bk.) Description:  1 online resource (xxxiii, 315 p.) : ill. Edition:  10th anniversary ed., [2nd ed.] Contents:  Sort out the three conversations -- Stop arguing about who's right: explore each other's stories -- Don't assume they meant it: disentangle intent from impact -- Abandon blame: map the contribution system -- Have your feelings (or they will have you) -- Ground your identity: ask yourself what's at stake -- What's your purpose?: when to raise it and when to let go -- Getting started: begin from the third story -- Learning: listen from the inside out -- Expression: speak for yourself with clarity and power -- Problem-solving: take the lead -- Putting it all together -- Ten questions people ask about difficult conversations -- A road map to Difficult conversations. Requests:  0   Copy/Holding information No Item Information

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