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Item Information       Summary     More Content     More by this author     Reason, Ben, 1972- author.     Subjects     Customer services.     Customer relations.     Browse Catalog     by author:      Reason, Ben, 1972- author.       by title:      Service design for b...         MARC Display

Service design for business [electronic resource] : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie, Melvin Brand Flu. by Reason, Ben, 1972- author. Hoboken, New Jersey : John Wiley & Sons, Inc., c2016. Subjects Customer services.   Customer relations. Electronic Resource http://hawaii.lib.overdrive.com/ContentDetails.htm?ID=FB71E088-0C2A-4467-BF58-885DC74E317E This title is available online; click here to access Electronic Resource http://images.contentreserve.com/ImageType-100/0128-1/{FB71E088-0C2A-4467-BF58-885DC74E317E}Img100.jpg ISBN:  9781118988930 (electronic book) 1118988930 (electronic book) 9781118988947 (electronic book) 1118988949 (electronic book) Description:  1 online resource (xi, 189 pages) Requests:  0   Copy/Holding information No Item Information

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