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Item Information   Holdings     Summary     More Content       Subjects     Business communication.     Interpersonal communication.     Browse Catalog       by title:      Difficult conversati...         MARC Display

Difficult conversations : craft a clear message, manage emotions, focus on a solution. Boston : Harvard Business Review Press, c2016. Subjects Business communication.   Interpersonal communication. ISBN:  9781633690783 (pbk.) : 1633690784 (pbk.) Series:  20 minute manager series. Description:  ix, 110 pages ; 18 cm. Contents:  What makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index. Requests:  0   Copy/Holding information Location Collection Call No. Status Due Date   Hawaii State Library Business, Science & Technology 658.45 Di Checked In   Add Copy to MyList Hilo Public Library Adult Nonfiction 658.45 Difficult Checked In   Add Copy to MyList Kailua-Kona Public Library Adult Nonfiction 658.45 Di Checked In   Add Copy to MyList Kaimuki Public Library Adult Nonfiction 658.45 Di Checked out 05/16/2024 Add Copy to MyList Lihue Public Library Adult Nonfiction 658.45 Di Checked In   Add Copy to MyList Molokai Public Library Adult Nonfiction 658.45 Di Checked In   Add Copy to MyList

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