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HAWAII STATE PUBLIC LIBRARY SYSTEM
Item Information
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More by this author
Loeffler, Bruce, author.
Subjects
Walt Disney Company -- Customer services.
Customer services.
Customer relations.
Consumer satisfaction.
Browse Catalog
by author:
Loeffler, Bruce, author.
by title:
The experience : the...
MARC Display
The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and Brian T. Church.
by
Loeffler, Bruce, author.
Hoboken, NJ : Wiley, c2015.
Subjects
Walt Disney Company -- Customer services.
Customer services.
Customer relations.
Consumer satisfaction.
ISBN:
9781119028659 (hbk.) :
1119028655 (hbk.)
Description:
ix, 294 pages : illustrations ; 24 cm
Requests:
0
Summary:
"When your customers walk through your doors or access your service-oriented products, they should leave the outside world and become immersed in the world of your brand. Few businesses have reached this Disney-like level of success, but now, with "The Experience," anyone with the right level of commitment can achieve excellence."--Jacket
Copy/Holding information
Location
Collection
Call No.
Status
Waialua Public Library
Adult Nonfiction
658.812 Lo
Checked In
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Waianae Public Library
Adult Nonfiction
658.812 Lo
Checked In
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Waimanalo P/S Library
Adult Nonfiction
658.812 Lo
Checked In
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Horizon Information Portal 3.25_9884
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