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Item Information       Summary     More Content     More by this author     Head, Simon, author.     Subjects     Technology -- Social aspects.     Business -- Data processing -- Psychological aspects.     Industries -- Technological innovations -- Psychological aspects.     Mental efficiency.     Knowledge management.     Browse Catalog     by author:      Head, Simon, author.       by title:      Mindless [electronic...         MARC Display

Mindless [electronic resource] : why smarter machines are making dumber humans / Simon Head. by Head, Simon, author. New York, NY : Basic Books, a member of the Perseus Books Group, c2014. Subjects Technology -- Social aspects.   Business -- Data processing -- Psychological aspects.   Industries -- Technological innovations -- Psychological aspects.   Mental efficiency.   Knowledge management. Electronic Resource http://hawaii.lib.overdrive.com/ContentDetails.htm?ID=95B8F39E-7602-41ED-A6C5-70F050B745A6 This title is available online; click here to access Electronic Resource http://images.contentreserve.com/ImageType-100/1486-1/{95B8F39E-7602-41ED-A6C5-70F050B745A6}Img100.jpg ISBN:  9780465069743 (electronic bk.) 0465069746 (electronic bk.) Description:  1 online resource (241 p.) Contents:  Introduction: Toward a New Industrial State; 1. Inside the Belly of the Beast; 2. Walmart and Amazon; 3. A Future for the Middle Class?; 4. Managing the Human Resource; 5. The Case of Goldman Sachs; 6. Emotional Labor; 7. The Military Half; 8. The Nuclear Half; 9. The Chinese Model; 10. Any Way Out?; Notes; Acknowledgments; Index Requests:  0 Summary:  We live in the age of Computer Business Systems (CBSs)--the highly complex, computer-intensive management programs on which large organizations increasingly rely. In Mindless, Simon Head argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional, Head argues, when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management.   Copy/Holding information No Item Information

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