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Item Information       Summary     More Content     More by this author     Kazanjian, Kirk.     Subjects     Customer services.     Loyalty.     Corporate culture.     Organizational behavior.     Brand loyalty.     Customer loyalty.     Browse Catalog     by author:      Kazanjian, Kirk.       by title:      Driving loyalty : tu...         MARC Display

Driving loyalty : turning every customer and employee into a raving fan for your brand / Kirk Kazanjian. by Kazanjian, Kirk. New York : Crown Business, c2013. Subjects Customer services.   Loyalty.   Corporate culture.   Organizational behavior.   Brand loyalty.   Customer loyalty. ISBN:  9780385346948 : 0385346948 Description:  x, 257 p. : ill. ; 25 cm. Edition:  1st ed. Contents:  Think differently -- Be open to opportunity -- Stay true to your brand -- Engage your workforce -- Lead with empathy -- Deliver dazzling service -- Use technology to delight customers and employees -- Practice full spectrum marketing -- Let customers fuel your growth -- Form lifelong partnerships -- Build a sustainable business. Requests:  0   Copy/Holding information No Item Information

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