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Item Information   Holdings     Summary     More Content       More by this author     Brandt, John R., author.     Subjects     Customer relations.     Consumer satisfaction.     Success in business.     Organizational effectiveness.     Leadership.     Browse Catalog     by author:      Brandt, John R., author.       by title:      Nincompoopery : why ...         MARC Display

Nincompoopery : why your customers hate you-- and how to fix it / John R. Brandt. by Brandt, John R., author. [Nashville, Tennessee] : HarperCollins Leadership, an imprint of HarperCollins, [2019] Subjects Customer relations.   Consumer satisfaction.   Success in business.   Organizational effectiveness.   Leadership. ISBN:  9781400213672 (hardcover) : 1400213673 (hardcover) : Description:  xiii, 197 pages : illustrations ; 24 cm Requests:  0 Summary:  "Nincompoopery -- terrible customer service, idiotic business processes, and soul-crushing management practices -- surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve. Can't anybody change this? CEO and award-winning business writer John R. Brandt says we can. In Nincompoopery: Why Your Customers Hate You -- And How to Fix It, he leverages research across thousands of companies to show leaders how to find and kill the corporate stupidity that drives customers crazy. More importantly, he offers concrete examples of how any organization -- large or small, and regardless of industry -- can innovate in ways that delight customers and attract top-level talent"--Dust jacket.   Copy/Holding information Location Collection Call No. Status   Hawaii Kai Public Library Adult Nonfiction 658.812 Br Checked In Add Copy to MyList Hawaii State Library Business, Science & Technology 658.812 Br Checked In Add Copy to MyList

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