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Item Information   Holdings     Summary     More Content       More by this author     Sutton, Garrett, author.     Subjects     Customer relations.     Customer services -- Psychological aspects.     Browse Catalog     by author:      Sutton, Garrett, author.       by title:      Toxic client : knowi...         MARC Display

Toxic client : knowing and avoiding the problem customer / by Garrett Sutton. by Sutton, Garrett, author. Minden, Nevada : Success DNA, Inc., 2016. Subjects Customer relations.   Customer services -- Psychological aspects. ISBN:  9781944194031 (pbk.) : Description:  vii, 210 pages ; 23 cm Edition:  First edition. Contents:  Introduction: Who is a toxic client? -- Listen -- Angry -- Lying -- Freeloaders and feegoaders -- Instincts -- Mental health -- Drugs and alcohol -- Entitlementia -- Tar babies -- Identify -- Dismiss -- Avoid -- Final thoughts -- Appendix A: Mechanics' liens guide -- Appendix B: Small claims court guide -- Appendix C: Collection agencies. Requests:  0   Copy/Holding information Location Collection Call No. Status   Hawaii State Library Business, Science & Technology 658.812 Su Checked In Add Copy to MyList

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