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HAWAII STATE PUBLIC LIBRARY SYSTEM
Item Information
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Berry, Thomas H.
Subjects
Quality of products.
Quality circles.
Total quality management.
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by author:
Berry, Thomas H.
by title:
Managing the total q...
MARC Display
Managing the total quality transformation / Thomas H. Berry.
by
Berry, Thomas H.
New York : McGraw-Hill, c1991.
Subjects
Quality of products.
Quality circles.
Total quality management.
ISBN:
0070050716 :
Description:
xxi, 223 p. : ill. ; 24 cm.
Contents:
TQM : what's it really all about? -- Setting the stage for quality -- A total quality management implementation strategy -- A total quality model -- Team-tackling quality problems -- QI teams : the 400 percent return on investment -- Quality planning -- Unit-level quality -- A transformation to TQM and the critical success factors -- The quality kickoff : turning on the burners -- Beyond the test site : going for companywide TQM -- For top management only -- Celebrating quality -- Hitting high gear -- A thousand points of contact -- Avoiding the traps -- A quality conclusion.
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