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Item Information       Summary     More Content     More by this author     Bacal, Robert.     Subjects     Customer services.     Customer services -- Terminology.     Browse Catalog     by author:      Bacal, Robert.       by title:      Perfect phrases for ...         MARC Display

Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation / Robert Bacal. by Bacal, Robert. New York : McGraw-Hill, c2011. Subjects Customer services.   Customer services -- Terminology. ISBN:  9780071745062 (pbk.) Series:  Perfect phrases series. Description:  xiv, 239 p. ; 21 cm. Edition:  2nd ed. Requests:  0 Summary:  Sometimes the customer is misinformed or confused - or just downright difficult to deal with. Even so, customer service is the single most important key to success in today's highly competitive marketplace. This book provides perfect solutions for everyday customer service situations - and includes simple, effective techniques that can help you meet even the most demanding customer needs.   Copy/Holding information No Item Information

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