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Item Information   Holdings     Summary     More Content       More by this author     Yates, Jon.     Subjects     Customer services.     Consumer complaints.     Customer relations.     Browse Catalog     by author:      Yates, Jon.       by title:      What's your problem?...         MARC Display

What's your problem? : cut through red tape, challenge the system, and get your money back / Jon Yates. by Yates, Jon. New York : William Morrow, c2011. Subjects Customer services.   Consumer complaints.   Customer relations. ISBN:  9780062009883 (pbk.) : 0062009885 (pbk.) Description:  xii, 258 p. ; 21 cm. Edition:  1st ed. Contents:  Introduction: the power within -- Dial H for human being : mastering the customer service call -- Poisoned pen : writing a successful complaint letter -- Brave new world : harnessing the power of the internet -- A royal pain : getting the health insurance you've paid for -- The unfriendly skies : troubleshooting your travels -- Tough little guys : avoiding contractor cons -- The peoples' court : navigating small claims court -- Power struggle : battling the big, bad utilities -- Uncivil servants : getting your government to work for you -- Money business : holding your bank accountable -- Credit crunch : getting a handle on your history -- Stop, thief : protecting your identity -- Car talk : keeping dealers and mechanics honest -- Lotto letdown : saying no to Nigerian royalty and other scams -- The silk-lined coffin : planning a funeral without being exploited -- Becoming your own problem solver. Requests:  1   Copy/Holding information Location Collection Call No. Status Due Date   Hawaii State Library Business, Science & Technology 381.34 Ya Checked out 05/09/2024 Add Copy to MyList

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