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Item Information   Holdings     Summary     More Content       More by this author     Bignoli, Callan, author.     Subjects     Public services (Libraries) -- United States.     Libraries -- Customer services -- United States.     Libraries -- Information technology -- United States.     Public libraries -- United States -- Administration.     Organizational change -- United States.     Librarians -- United States -- Attitudes.     Browse Catalog     by author:      Bignoli, Callan, author.       by title:      Responding to rapid ...         MARC Display

Responding to rapid change in libraries : a user experience approach / Callan Bignoli and Lauren Stara. by Bignoli, Callan, author. Chicago : ALA Editions, 2021. Subjects Public services (Libraries) -- United States.   Libraries -- Customer services -- United States.   Libraries -- Information technology -- United States.   Public libraries -- United States -- Administration.   Organizational change -- United States.   Librarians -- United States -- Attitudes. ISBN:  9780838948354 (paperback) 0838948359 (paperback) Description:  xii, 124 pages : illustrations ; 23 cm Contents:  Part I: Passion -- Customer Service Expectations in the Twenty-First Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done. Requests:  0 Summary:  "Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"--Provided by publisher.   Copy/Holding information Location Collection Call No. Status   Wailuku Bookmobile R -- Reference 027 Bi Non Circulating Add Copy to MyList         Add Copy to MyList

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