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HAWAII STATE PUBLIC LIBRARY SYSTEM
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Horovitz, Jacques, 1947-
Subjects
Customer services -- Management.
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Horovitz, Jacques, 1947-
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Total customer satis...
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Total customer satisfaction : putting the world's best programs to work / Jacques Horovitz, Michele Jurgens Panak.
by
Horovitz, Jacques, 1947-
Burr Ridge, Ill. : Irwin Professional, c1994.
Subjects
Customer services -- Management.
ISBN:
0786301082 :
Series:
Financial Times series
Description:
xix, 300 p. : ill. ; 24 cm.
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