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Item Information       Summary     More Content     More by this author     Sutton, Garrett, author.     Subjects     Customer relations.     Customer services -- Psychological aspects.     Browse Catalog     by author:      Sutton, Garrett, author.       by title:      Toxic client [electr...         MARC Display

Toxic client [electronic resource] : knowing and avoiding the problem customer / by Garrett Sutton. by Sutton, Garrett, author. Verdi. Nevada : Success DNA Inc., 2016. Subjects Customer relations.   Customer services -- Psychological aspects. Electronic Resource http://hawaii.lib.overdrive.com/ContentDetails.htm?ID=EC9EE59F-3E43-4E46-B5F7-F2C2D57ADD10 This title is available online; click here to access Electronic Resource http://samples.overdrive.com/?crid=ec9ee59f-3e43-4e46-b5f7-f2c2d57add10&.epub-sample.overdrive.com Electronic Resource http://images.contentreserve.com/ImageType-100/1486-1/{EC9EE59F-3E43-4E46-B5F7-F2C2D57ADD10}Img100.jpg ISBN:  9781944194048 electronic bk. 1944194045 electronic bk. Description:  1 online resource. Requests:  0 Summary:  Not every client is a good client! Learn how to avoid problem clients that are more trouble than they're worth...To succeed in business you must learn how to recognize and avoid the Toxic Client. With useful stories everyone can relate to, Toxic Client will show you how to handle the problem customers.In that first flush of life as business owners, we often say Yes" to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we're getting hired, that's a good thing, and it's all that matters.But after a while, we learn an important truth: Not every client is a good client. In fact, some of them are truly toxic--they contaminate our business environment and breed negativity about the work, they infect employees by lowering their morale, they exhaust and debilitate our energy reserves, and they drain our coffers.Toxic Client: Knowing and Avoiding Problem Customers will teach readers how to: Deal with Angry and Lying clients Engage in Active Listening to spot potential trouble Identify Freeloaders and Troublemakers Stay clear of clients with Alcohol, Drug Use and Entitlementia issues Dismiss and Avoid Toxic ClientsThe book features a Bonus Section on using Collection Agencies, Mechanics' Liens and Small Claims Court to get paid for your e orts.   Copy/Holding information No Item Information

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