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Item Information   Holdings     Summary     More Content       More by this author     Rubin, Rhea Joyce.     Subjects     Public services (Libraries) -- United States.     Customer services -- United States.     Anger -- United States.     Browse Catalog     by author:      Rubin, Rhea Joyce.       by title:      Defusing the angry p...         MARC Display

Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin. by Rubin, Rhea Joyce. New York : Neal-Schuman Publishers, c2000. Subjects Public services (Libraries) -- United States.   Customer services -- United States.   Anger -- United States. ISBN:  1555703720 (pbk.) ; Series:  How-to-do-it manuals for libraries ; no. 100. Description:  xi, 99 p. ; 28 cm. Requests:  0   Copy/Holding information Location Collection Call No. Status   Kihei Public Library R -- Reference Desk 025.5 Ru Non Circulating Add Copy to MyList Waialua Public Library Adult Nonfiction 025.5 R Checked In Add Copy to MyList

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