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Search Results  3 titles matched: American Management Association. AMA management briefing

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1. Beyond customer satisfaction to customer loyalty : the key to greater profitability / Keki R. Bhote. by Bhote, Keki R., 1925- New York : American Management Association, c1996.       2. Blueprints for service quality : the Federal Express approach. New York : AMA Membership Publications Division, American Management Association, c1991.       3. The management compass : steering the corporation using hoshin planning / Michele L. Bechtell. by Bechtell, Michele L., 1956- New York : American Management Association, c1995. Location Collection Call No. Status Due Date Hawaii State Library Business, Science & Technology 658.4012 Be Checked In

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