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Item Information       Summary     More Content     More by this author     Dougherty, Richard M.     Subjects     Library administration.     Browse Catalog     by author:      Dougherty, Richard M.       by title:      Streamlining library...         MARC Display

Streamlining library services : what we do, how much time it takes, what it costs, how we can do it better / Richard M. Dougherty. by Dougherty, Richard M. Lanham, Md. : Scarecrow Press, 2008. Subjects Library administration. ISBN:  9780810851986 (pbk. : alk. paper) 0810851989 (pbk. : alk. paper) Description:  xviii, 269 p. : ill. ; 26 cm. Contents:  The roots of scientific management -- The impact of technology : environments, productivity, and staff roles -- Identifying targets of opportunity -- Identifying the problem : diagnostic tools -- Preparing for a study -- Block diagram -- Tools for process analysis -- Tools for special situations -- Forms and templates -- Tracking systems : throughput/delay analysis -- Self-administered diary studies -- Work sampling -- Direct time study -- Costs -- Assessing current activities -- Designing streamlined activities -- Implementing new activities -- Managing organizational change. Requests:  0   Copy/Holding information No Item Information

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